The card must be used as a Chip and PIN card: We do not allow magstripe transactions as they are prone to a significant amount of fraud, especially in the US. For example, if you are in a store or restaurant, you’ll need to use the CHIP and PIN function rather than swipe and signature Some ATM machines (commonly called Mag Stripe ATMs) may not accept your EasyFX card. These machines can normally be identified as having a card slot which projects out from the machine and will prompt you to remove your card before entering your PIN and continuing with your transaction. Mag stripe ATMs are a known cause of card cloning in debit and credit cards, and for this reason our cards cannot generally be used in these machines as an added security measure for our customers We recommend you look for ATMs which keep hold of your card inside the machine whilst you make your withdrawal, as most of these will be chip and pin only and will accept the card. You can also find accessible ATM machines near you via the MasterCard ATM locator. Just enter the town in the search, followed by choosing to view chip reader enabled machines from the optional features drop down menu. https://www.mastercard.us/en-us/consumers/get-support/locate-an-atm.html
The card will work to withdraw cash at all mainstream ATM's (best to avoid small ATM's that may not be connected to the internet as Prepaid cards need to be authorised over the internet at the time of transaction) - there is no EasyFX charge for ATM's - but some ATM's will charge to use their service locally which is out of our control. Bear in mind your total Daily spend, which includes two ATM withdrawals, with the card is £4000 or equivalent. For more information regarding your account limits please visit https://www.easyfx.com/card-fees
At pay-at-pump petrol stations and most road tolls your card may not be accepted if they don’t have the facility to pre-authorise the transaction. Pre-authorisation checks the balance on your account prior to the transaction to ensure that there is sufficient balance available to settle the transaction and avoids potentially taking your account overdrawn. Where a merchant does not pre-authorise a transaction, the card will not work in the terminal. When withdrawing money, the ATM asks if you'd like to be charged in your home currency, always say no. Instead, always choose to be charged in the local currency, euros if you're in the Eurozone, and dollars if you're in the US etc. Saying no to the bank's tempting offer of converting your withdrawal into your home currency means you'll also be saying no to their hiked-up exchange rate, which is designed to maximise their profit. This practice is known as Dynamic Currency Conversion and basically means that the foreign bank can charge you any exchange rate they like. So, remember the simple rule of saying no when it comes to on-the-spot conversions and you'll save yourself a tidy sum each time you use the ATM. It is not possible to do a Balance enquiry at an ATM as they cannot read multiple currency balances - you need to check your balance on the app. ATM and card skimming are very common, so you should take care to monitor your SMS notifications and statements, make sure you don't share your PIN, cover your hand while entering your PIN at the ATM and keep your card in a safe place at all times. You can block /unblock your card from the client area at any time.