What is EasyFX and how is it different?
How do I get the EasyFX app?
Who can use the EasyFX Card?
1. United Kingdom
2. Guernsey
3. Jersey
Is there an age limit?
How can I get an EasyFX card?
What currencies does EasyFX support?
How do I create an account?
Why do I need to verify my identity?
I can't upload my ID / utility bill
How do I change my address?
How do I activate my card?
On the Web app, select "cards", and click the "activate" button next to your inactive card.
On the Mobile app, select "Cards", "Currency cards".
Click the ">" and then the Activate button.
Enter the 16-digit number that appears on the front of your EasyFX card, accept the terms and conditions and click Confirm.
Your card PIN number will be displayed in a Pop-up when you activate your EasyFX card.
Can I change my PIN?
How long will my card take to arrive?
How many cards can I order?
Where can I use my EasyFX card?
Card fees information: https://www.easyfx.com/card-fees
How do I use my EasyFX card?
Your EasyFX card can be used for the following transaction types:
Chip and Pin - Insert the card into the reader and then enter your 4 digit pin number when prompted;
Online - Purchases made through the internet;
Mag Stripe - When your card is swiped through the card reader or the 16 digit card number is entered manually;
Contactless- If your card has the symbol on it, you can pay for items by simply holding your card up to any reader with this symbol displayed.
Your card does not support signature verification.
Note: Your first card transaction must be performed using a chip and pin terminal.
What are the settings associated with my card?
You have complete control over how you use your card, thanks to the card settings. You will find these with your card details under "cards", on the web app and "Cards", "Currency Cards" on the mobile app. Chip and Pin is always available, but other settings are configurable as follows:
Contactless - This setting is enabled by default and can be disabled from the card security settings at any time. You will be prompted by the Point-of-Sale machine to use chip and pin with contactless enabled under the following circumstances:
- After 5 contactless transactions or after spending €150* (or equivalent in other currencies)
- For any transaction of greater than €50* (or equivalent in other currencies)
This action will reset the contactless counter so you may continue to make contactless transactions.
*Value is subject to change
Mag Stripe - This setting is off by default and can be enabled through the card settings. Choose the country you wish to transact in and enter an end date (up to a maximum of two weeks). When the end date is reached the setting will automatically turn off but can be enabled again by following the same steps as before. To minimise risk, only one country can be enabled at a time;
Online - This mode is ON by default. Online payments are protected by 3D Secure authentication.
We recommend only enabling these card settings when needed, to minimise any risk to your card becoming compromised.
What is 3D Secure and how does it work?
Also known as a payer authentication, 3D Secure is a security process that helps to prevent fraud in online credit and debit card transactions. This additional security was created by Visa and MasterCard to make online shopping safer.
When making an online payment with your EasyFX card, you may be prompted to enter a code sent via SMS to the mobile number associated with your card. Your payment will be processed after successfully entering the code where directed.
What should I do if my EasyFX card is lost or stolen?
How much is an EasyFX card?
Please note there is a minimum deposit requirement of £50 for your first card order to be fulfilled.
How do I find my EasyFX card PIN number?
What if I forget my PIN?
What are the costs involved with my EasyFX card?
How do I order additional cards?
Where can I find my Prepaid Card Issuer?
How can I Block/Unblock my card?
On the mobile app click the ">" button, & then both on mobile or web app select the three dots [...] and choose "Block card". To unblock, just repeat the operation above.
Card top tips
The EasyFX card can be used to withdraw cash at any mainstream ATM (best to avoid small ATM's that may not be connected to the internet as Prepaid cards need to be authorised over the internet at the time of transaction) - EasyFX don't charge for international ATM withdrawal, but some ATM's may charge to use their service locally which is out of our control.
When withdrawing money, the ATM will ask if you'd like to be charged in your home currency. Always say no. Instead, always choose to be charged in the local currency, euros if you're in the Eurozone, and dollars if you're in the US etc. Saying no to the bank's tempting offer of converting your withdrawal into your home currency means you'll also be saying no to their hiked-up exchange rate, which is designed to maximise their profit. So, remember the simple rule of saying no when it comes to on-the-spot conversions and you'll save yourself a tidy sum each time you use the ATM.
It is not possible to do a Balance enquiry at an ATM as they cannot read multiple currency balances - you need to check your balance on the app.
ATM and card skimming is very common, so please take care to monitor your SMS notifications and statements, make sure you don't share your PIN, cover your hand while entering your PIN at the ATM and keep your card in a safe place at all times.
Use the card security settings on the app to enable contactless, online and magnetic stripe payment methods, only when you need to use them. Remember you can also block and unblock your card from the app at any time too.
Your card may not be accepted if the merchant doesn't have the facility to pre-authorise the transaction. Pre-authorisation checks the balance on your account prior to the transaction to ensure that there is sufficient balance available to settle the transaction and avoids potentially taking your account overdrawn. Where a merchant does not pre-authorise a transaction, the card will not work in the terminal. This is most common at pay at pump petrol stations and road tolls.
How do I exchange currency on the app?
- Log in to your EasyFX account and click on the "exchange" quick action button.
- Fill in the "to amount" and select the currency you wish to buy. Or, if you prefer, fill in the "from amount" for the currency you are selling. Then click "get rate".
- The rate we can offer will display. To accept this, click "confirm".
- A pop up will prompt you to acknowledge that by clicking "confirm" the exchange will take place - you can choose not to display this message again.
- Click "confirm" to process the exchange.
- You now have the option to "close" which simply adds the new currency to your balance, or "send money".
- By clicking on "send money" you will be directed to the "send money" page where you can then follow the usual steps.
Want to exchange a currency not listed on the App?
What are my account limits?
Top up limits:
You can top up by a maximum of £2,500 Debit Card Limit Per month reset on 1st of every month. If you wish to top up over that amount, you can do so by bank transfer.
Currency exchange limits:
You must exchange over the minimum amount of £100 each time or it's equivalent in other currencies.
For limits and fees associated with your EasyFX card, please see: https://www.easyfx.com/card-fees
How do I top up with a debit card?
Select a pre-set Top up amount, or enter your own value.
Select the card to use if you have more than one registered.
Enter the CVV number (the last three digits on the back of your card) and click "OK".
From the mobile app, click on the "+" symbol in the bottom right-hand corner of the screen.
Click on the "Top-up" option that pops up.
Select a pre-set Top up amount, or enter your own value.
Select the card to use if you have more than one registered.
Enter the CVV number (the last three digits on the back of your card) and click "OK".
What is my top up limit?
The minimum load is £100, but we would recommend that you Topup slightly more than you think you may need just to be safe.
Max
£2,500 per month using a debit card. You can use a bank transfer to load more if you need to.
Can I increase my top up limit?
Is there a fee for topping up by bank transfer?
How do I top up by bank transfer?
To find your GBP account details on the web app, log onto your Easyfx account and click on the "account" menu option. The sort code and account number are displayed at the top of the page.
From the mobile app, click on "account" and "details".For other currencies, log onto your EasyFX account via the web app and click on "account" followed by the "need to top up in another currency" link. Select the correct currency from the drop-down list. Please ensure to add your EFX# as the payment reference to avoid any delays in crediting to your account.
How long will my bank transfer take to register on my EasyFX account?
Standard banking rules apply to other bank transfer methods and your transfer would usually need to be made before 3pm to be credited on the same day. If you're transferring from outside of the UK, this can take up to 48 hours.
Which cards can I use to top up?
How do I add or delete my bank cards?
From the web app, log onto your account and go to "account". Click on the "add a debit card" button and follow the instructions. To delete a debit card, simply hover and click on the bin icon next to the card.
To add a debit card from the mobile app, go to "Cards", "Debit Cards", click on the "Add debit card" option on the top right of the screen and follow the instructions.
To delete a debit card, tap on the "remove" button.
We are unable to accept prepaid, corporate, maestro, or credit cards.
Can a friend transfer money to my EasyFX account?
How do I transfer money to my own bank account?
- Log in to your EasyFX account via the web app and click on "account"
- Click on the "add a bank" button, and check that the prefilled details and address are correct – edit if required.
- Add the purpose of payment.
- Choose the currency of your account and the country where your account is held, then fill in the bank details in the highlighted fields.
- Click "save".
- Click "confirm" on the pop-up prompt.
How do I transfer money to a business or a person?
- Log in to your EasyFX account and you will see your most recently added beneficiaries shown on the right-hand side of the screen.
- Hover your mouse over the
icon next to the person's name and click on the "send money" option that appears.
- Follow the on-screen instructions to send money to your chosen beneficiary.
Will I be charged to make a transfer?
How do I add a beneficiary?
- Log in to your EasyFX account and select "beneficiaries" from the sidebar menu.
- Click on the "add beneficiary" button on top left of the table.
- A pop up will appear with two options: "personal" for adding a person or "business" if you wish to add a business. Click on the option that applies.
- When prompted, fill in the details of the person/business you wish to send money to. When you’re finished, click "save".
- Click "confirm" on confirmation on pop up
- Your beneficiary will now display on your list of beneficiaries.
How do I withdraw money from an ATM without being charged a fee?
How do I get the best rate when withdrawing money from an ATM?
Can I check my balance at an ATM?
How do I get a statement for my EasyFX account?
What do I need to do before I travel?
An authenticator app provides you with a code to validate your login, just as a SMS or a PUSH received to your mobile does.
First you will need an authenticator app installed on your mobile or tablet.
We recommend the Microsoft Authenticator app which can be downloaded here:
Android: https://play.google.com/store/...
iOS: https://apps.apple.com/us/app/...
Login into your account as usual via SMS or PUSH and then navigate to the (top right) User menu and select the option "Authentication".
Click the option "Get QR code" and the QR code will be displayed. On your mobile or tablet, open the authenticator app and scan the code. The authenticator app will store this as "easyfx" and will continuously generate codes valid for a certain amount of time. Once a new code is generated, the previous one will be invalid.
Enter the code showing in the authenticator app and press "Validate" to enable QR Codes in your EasyFX account. If you select the authenticator app option, the next time you login you will be asked to enter the authenticator app code.
Note: You do not need an active Internet connection for the codes to be generated in the authenticator.
In order to use Push notification you must have the EasyFX mobile app installed and the mobile device validated:
Android: https://play.google.com/store/apps...
iOS: https://apps.apple.com/us/app...
Codes received via Push notification are valid for five minutes and the timer starts from when the code is generated, not from when it reaches your phone. If the code times out you will need to repeat the process.
Tip: Using the "Trust this computer for 30 days" option allows you to log into your EasyFX using the same browser without the need for a code for a limited period of time. We strongly advise against using this feature if you are using a public or shared computer. This only applies for EasyFX personal accounts.
Do I need to buy currency before I go away?
How do I reset my password/unlock my account?
- Click on ‘forgot your password?’.
- Input your credentials; client ID and User ID and the last 4 digits of your currency card.
- We will send you an email with a link embedded, and an SMS code to your registered mobile number.
- Click on the link making sure to use the same browser.
- Input the SMS code.
- Enter your new password and then enter it again to confirm.
- Click "confirm".
- Click "close" on the success pop up
How do I close my account?
Exchange any leftover currency back into your home currency (e.g. change Euros back in GBP).Transfer any remaining credit balance back to your bank account.Contact our customer support team with your client ID (EFX****) and request the account be closed.
If you need help with exchanging currency or sending money back to your account, our support team can help with this too.