Frequently Asked Questions

General

What is EasyFX and how is it different?

EasyFX is the smart traveller's choice for taking currency abroad. With EasyFX, you get your own prepaid currency card which allows you to spend money, withdraw cash and make transfers with no international fees. You'll get your own currency account which you can top up using an app, from any device. With EasyFX, you can keep several currencies at once on your account, and you can give additional cards to family members or colleagues.

How do I get the EasyFX app?

At the very bottom of the homepage you'll find two buttons: Google Play for Android users, and the App Store for those using iOS. To download the app, click on the button that applies to you.

Who can use the Easy FX Card?

EasyFX Card is available to users living in the following countries:
1. Austria
2. Belgium
3. Bulgaria
4. Croatia
5. Cyprus
6. Czech Republic
7. Denmark
8. Estonia
9. Finland (incl. Åland islands)
10. France
11. Germany
12. Greece
13. Hungary
14. Ireland
15. Italy
16. Latvia
17. Lithuania
18. Luxembourg
19. Malta
20 Netherlands
21. Poland
22. Portugal (incl. Azores and Madeira)
23. Romania
24. Slovakia
25. Slovenia
26. Spain (incl. Canary Islands)
27. Sweden
28.United Kingdom (incl. Gibraltar, Guernsey, Jersey and Isle of Man).

Is there an age limit?

Users of EasyFX must be 18 or over.

How can I get an EasyFX card?

To get the EasyFX card, click on the "Create Account" option at the top right hand side of any page of the website. Then, fill in your details.

Which currencies does EasyFX support?

EasyFX supports the following currencies (more coming soon): AUD, GBP, CAD, DKK, EUR, HKD, JPY, NOK, NZD, PLN, SEK, USD, ZAR.

How do I create an account?

To create an account, simply click on the "Create Account" option at the top right hand side of the page. Fill in your details and we'll do the rest.

Why do I need to verify my identity?

The process of verifying your identity is an anti-corruption and anti-fraud measure that we must undertake by law.

I can't upload my ID / utility bill

If you're having trouble uploading the required documents, please send them to signup@vfxplc.com, and we'll do whatever we can to help.

How do I activate my card?

To activate your card you must first input the security code which will be sent to you in a plain envelope for security reasons.
Log onto your account via a browser, click "Currency cards", then select "Cards list" and then the three dots [...] next to each of the cards to activate. A pop up screen will show your initial PIN that you need to take note of.

Can I change my PIN?

Yes, this can be done at any ATM that supports PIN services. You should be able to change your PIN at most UK ATMs and some international ones.

How long will my card take to arrive?

Cards can take anywhere from 3 to 5 working days to arrive in the post, depending on the postal service.

How many cards can I order?

Personal users can order a maximum of 3 additional cards. Including your own card, this makes 4 cards in total. Business users can order an unlimited number of additional cards.

Where can I use my EasyFX card?

You can use your EasyFX card anywhere Mastercard® is accepted, at over 35 million locations worldwide, over 2 million ATMs and most online merchants.

Card fees information: https://www.easyfx.com/card-fees

What should I do if my EasyFX card is lost or stolen?

Log in to your EasyFX account, choose "Currency Cards" and then click on "Report Lost Card". Next, click on the button marked "Request Card". A new card will be issued to you in due course.

How much is an EasyFX card?

Your first Easy FX card is free of charge. Additional cards cost £5 each.

How do I find my EasyFX card PIN number?

When your card arrives in the post, you will need to go online to activate it. Once you have activated the card, your new PIN will be displayed on the screen.

What if I forget my PIN?

You can use the "Get PIN" function to view your PIN at any time. Simply log on to your EasyFX account and select "Cards list" under "Cards"/"Currency Cards" from the menu. Beside your card, you'll find three dots [...]. Click on the dots, and in the dropdown menu you'll see a "Get PIN" option. Click on this, enter your password, and your PIN will be displayed on the screen.

What are the costs involved with my EasyFX card?

Your EasyFX card is FREE to use at ATMs (including the UK) and any other card transactions are also free.
Note: Some banks may charge a fee to use their ATM machine which is out of our control.

How do I order additional cards?

To order additional cards (up to 3 more for personal users, or an unlimited number for business users) simply log on to your EasyFX account, click on "Currency cards" and select "Cards list". Then, select the "+" and card icon.

Where can I find my Prepaid Card Issuer?

You can find your Prepaid card issuer name on the back of your Prepaid card. It should state "By using this card, the holder agrees to the agreement terms. This card is issued by [Card issuer company name] pursuant to a license by Mastercard International".

How do I exchange currency on the app?

  • Log in to your EasyFX account. Click on the blue "+" symbol in the bottom right-hand corner of the screen. A menu will appear.
  • In the menu, select “New trade” or “Exchange”. A new page will appear.
  • Fill in the "buy amount" and select the currency you wish to buy. Or, if you prefer, fill in the sell amount for the currency you are selling. Then click on "GET RATE".
  • You will then be shown the rate we can offer you. To accept this, click on "OK".
  • You will then be given two options: "PAY NOW" or "PAY LATER". To put the funds you have just purchased on your account balance, select "PAY LATER". Your new currency will then be added to your balance.
  • To use your new currency to make a payment to someone, click on "PAY NOW". You will then be directed to the "send payment" page with a list of your beneficiaries to choose from. Now, follow the usual steps to make a payment.

What are my account limits?

Here are the limits that come with your EasyFX account:

Top up limits:
You can top up by a maximum of £2,500 Debit Card Limit Per month reset on 1st of every month. If you wish to top up over that amount, you can do so by bank transfer.

Currency exchange limits:
You must exchange over the minimum amount of £100 each time, or its equivalent in other currencies.

ATM limits:
Your EasyFX card comes with an ATM withdrawal limit of £400 per withdrawal. With your MasterCard, you are limited to x3 ATM withdrawals per day.

Spending limits:
The daily spending limit on your card is £4,000.
The trade and exchange limit on your account is £10,000 per transaction.
The 12 month rolling spending limit is £50,000.
The 12 month ATM withdrawal limit is £15.000.

Card usage:
You can use your EasyFX card up to 10 times per day, which includes x2 ATM withdrawals and purchases.

Please note these rules are set by MasterCard, and not by EasyFX.

How do I top up?

  • Log in to your EasyFX account. In the bottom right-hand corner of the screen, you will see a "+" symbol. Click on it.
  • A menu will appear with the options "Topup", "New trade", "Add order", and "Send payment". Click on the "Topup" option.
  • A popup window will open where you can fill in the details of your topup. Choose your desired currency from the dropdown list and enter the amount you wish to top up by. Then, select the card number you want to top up with, and enter the CVV number (the last three digits on the back of your card).
  • When finished, click on "OK". You will get a notification to say your topup has been successful.

What is my top up limit?

Min
The minimum load is £100, but we would recommend that you Topup slightly more than you think you may need just to be safe.

Max
£2,500 per month using a debit card. You can use a bank transfer to load more if you need to.

Can I increase my top up limit?

The Debit Card Top up limit is restricted to £2,500 per month. However, you can easily send in more by bank transfer to your unique bank account number.

Is there a fee for topping up by bank transfer?

Yes, your bank will probably charge you a fee to transfer money to your EasyFX account. Charges may vary between different banks. Please note it is free to top up using a debit card.

How do I top up by bank transfer?

Log in to your EasyFX account. In the sidebar menu, select "Settlement".
A screen will appear with a list of EasyFX bank accounts for each currency. To make a bank transfer to your account, you must use the relevant account for the currency you are transferring in. Make sure to put your EFX reference number in the "Reference" field to avoid any delays in crediting your account.
If your top up amount is less than GBP100,000 you can use Faster payments, which are credited 24/7 and normally within 30 minutes. Just use your unique bank account and Sort Code that you can find by clicking on "Account details" under the "User ID" drop down menu on the top right of the desktop application. To send payments greater than this, you just continue to use the Royal Bank of Scotland account as before.

How long will my bank transfer take to register on my EasyFX account?

When it comes to making a bank transfer to your EasyFX account, normal banking rules apply. Usually, your transfer must be made before 3pm to go through on the same day. If you're transferring from outside of the UK, this can take up to 48 hours.

Which cards can I use to top up?

You can top up with any MasterCard or VISA debit card. At the moment we only accept cards in GBP. Unfortunately, we do not accept Maestro cards.

How do I add or delete my bank cards?

  • Log in to your EasyFX account. In the sidebar menu, go to "CARDS" and click on "Debit cards".
  • To add a new card, click on the "+" sign and fill in your card details. Click "SAVE" when finished.
  • To delete a card that appears on your debit cards page, locate the card and click on the red "x" in the right hand corner.

Can a friend transfer money to my EasyFX account?

No. Unfortunately for anti-fraud reasons, this is not possible.

How do I transfer money to my own bank account?

To transfer money to your own bank account, you must first add yourself as a beneficiary. To do this, take the following steps:

  • Log in to your EasyFX account and select "Beneficiaries" from the sidebar menu. You will then be taken to the Beneficiaries page.
  • On the blue horizontal bar at the top of the page, you will see a small symbol with a person and a + sign. Click on this symbol to add a beneficiary.
  • A pop up will appear with two options: "Personal" for adding a person you wish to pay, or "Corporate" if you wish to pay a business. Click on the "Personal" option this time.
  • When prompted, fill in the personal details and bank details of the person/business you wish to pay, in this case yourself. When you are finished, click on "SAVE".
  • Your new beneficiary (ie., you) will appear in the list of beneficiaries on the "beneficiaries" page. Beside each beneficiary is a small menu with three vertical dots [...]. Click on the dots beside your name, and you will see a dropdown menu. In the menu, click on the option for "Send payment".
  • You will then be directed to the "Send payment" page, where you can fill in the amount you wish to pay yourself, and a reference if needed.
  • To finalise your payment, scroll down and click on "SEND ALL".

How do I transfer money to a business or a person?

  • Log in to your EasyFX account. In the sidebar menu, click on "Beneficiaries". A page will load with a list of your beneficiaries.
  • To pay someone on your existing list of beneficiaries, click on the three vertical dots beside the person's name. A small menu will appear. Click on the "Send payment" option.
  • To pay someone who is not yet in your list of beneficiaries, click on the add beneficiary option (a person and a "+" symbol) in the blue horizontal bar. Choose "Personal" if paying a person, and "Corporate" if paying a business. Then, fill in the details of the beneficiary you want to pay, clicking on "SAVE" when you're finished. Once you have done this, the new beneficiary's name will appear in your list of beneficiaries and you can select the "Send payment option" in step 2 above.
  • You will now be directed to the "Send payment" page. Enter the amount you wish to pay your beneficiary, and a reference if needed (for example: "holiday money").
  • When finished, click on "SEND ALL". You will be asked to confirm your payment by clicking on "CONFIRM". You will then receive a message at the bottom of the screen saying "Success! Payment sent successfully".

Will I be charged to make a transfer?

No, at this point in time, transfers are free for EasyFX customers.

How do I add a beneficiary?

  • Log in to your EasyFX account and select "Beneficiaries" from the sidebar menu. You will then be taken to the Beneficiaries page.
  • On the blue horizontal bar at the top of the page, you will see a small symbol with a person and a + sign. Click on this symbol to add a beneficiary.
  • A pop up will appear with two options: "Personal" for adding a person you wish to pay, or "Corporate" if you wish to pay a business. Click on the option that applies to you in this instance.
  • When prompted, fill in the details of the person/business you wish to pay. When you are finished, click on "SAVE".
  • Your new beneficiary will appear in the list of beneficiaries on the "beneficiaries" page.

How do I withdraw money from an ATM without being charged a fee?

EasyFX do not charge International ATM fees, but some ATM providers may charge to use their machines which is outside of our control. There are some countries, Thailand being one of them, where all ATM providers charge to use their ATM's. In countries like this we would advise that you try and minimise how many ATM withdrawals you need to make.

How do I get the best rate when withdrawing money from an ATM?

Some ATMs ( and merchant terminals) will ask if you want to pay in a particular currency. Always select the currency of the country you are in - If you are in the USA, select USD, if you are in the UK, select GBP. To get the EasyFX preferential rate, and not the expensive rate set by the ATM provider, always choose the option “ continue without conversion” when prompted.

Can I check my balance at an ATM?

Unfortunately you cannot check your balance at an ATM. Instead, you can check your balance by using the EasyFX app, or by logging on to your account via the website.

Can I withdraw money from any ATM?

Some ATM machines ( commonly called Mag Stripe ATMs) may not accept your EasyFX card. These machines can normally be identified as having a card slot which projects out from the machine, and will prompt you to remove your card before entering your pin and continuing with your transaction. Mag stripe ATMs are a known cause of card cloning in debit and credit cards, and for this reason our cards cannot generally be used in these machines, as an added security measure for our customers.
We recommend you look for ATMs which keep hold of your card, inside the machine, whilst you make your withdrawal, as most of these will be chip and pin only and will accept the card. You can also find accessible ATM machines near you via the MasterCard approved ATM locator. Just enter the town in the search, followed by choosing to view chip reader enabled machines from the optional features drop down menu.
Don’t forget that your EasyFX card can be used to make purchases at shops, restaurants and so on, wherever you are in the world.

How do I get a statement for my EasyFX account?

Log in to your EasyFX account. In the sidebar menu, select "Statements". There, you should see a list of your recent transactions.

What do I need to do before I travel?

Make sure you have activated your card, loaded your account, and we suggest making a couple of transactions before you go.

Do I need to buy currency before I go away?

You don't have to buy currency before you go away, all you need is a positive balance on your account (e.g. GBP). EasyFX will convert to your spending currency in real time at a great exchange rate.

Can’t find your answer?

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