The EasyFX card can be used to withdraw cash at any mainstream ATM (best to avoid small ATM's that may not be connected to the internet as Prepaid cards need to be authorised over the internet at the time of transaction) - EasyFX don't charge for international ATM withdrawal, but some ATM's may charge to use their service locally which is out of our control.
When withdrawing money, the ATM will ask if you'd like to be charged in your home currency. Always say no. Instead, always choose to be charged in the local currency, euros if you're in the Eurozone, and dollars if you're in the US etc. Saying no to the bank's tempting offer of converting your withdrawal into your home currency means you'll also be saying no to their hiked-up exchange rate, which is designed to maximise their profit. So, remember the simple rule of saying no when it comes to on-the-spot conversions and you'll save yourself a tidy sum each time you use the ATM.
It is not possible to do a Balance enquiry at an ATM as they cannot read multiple currency balances - you need to check your balance on the app.
ATM and card skimming is very common, so please take care to monitor your SMS notifications and statements, make sure you don't share your PIN, cover your hand while entering your PIN at the ATM and keep your card in a safe place at all times.
Use the card security settings on the app to enable contactless, online and magnetic stripe payment methods, only when you need to use them. Remember you can also block and unblock your card from the app at any time too.
Your card may not be accepted if the merchant doesn't have the facility to pre-authorise the transaction. Pre-authorisation checks the balance on your account prior to the transaction to ensure that there is sufficient balance available to settle the transaction and avoids potentially taking your account overdrawn. Where a merchant does not pre-authorise a transaction, the card will not work in the terminal. This is most common at pay at pump petrol stations and road tolls.